FEMA: Immediate Disaster Case Management Available to Texas Hurricane Survivors


Fact Sheet

Immediate Disaster Case Management Available to Texas Hurricane Survivors

Survivors can receive free guidance from disaster case managers on how best to recover from Hurricane Harvey and its aftermath, along with ways to access a variety of available resources, including disaster unemployment and disaster legal assistance.

They may simply call the Disaster Case Management Hotline at 855-742-5989 (press 2 for Spanish). A case manager will respond within 24 hours. Other helpful resource telephone numbers for Texas survivors are the Disaster Distress Helpline at 800-985-5990; Disaster Legal Services Texas at 800-504-7030; and Disaster Unemployment Assistance at 800-939-6631.

Disaster case managers connect survivors to available resources, provide assistance with initial disaster registration or appeals, and assist in developing a personalized disaster recovery plan. They assess verified unmet needs; help create goal-oriented plans outlining what steps need to be taken to recover; bring together information and services; and monitor progress to reach goals.

Disaster case managers work in remaining shelters and State of Texas/FEMA Disaster Recovery Centers (DRCs). For DRC locations, see www.fema.gov/DRC or visit fema.gov/mobile-app to download the FEMA mobile app.

The Immediate Disaster Case Management program, aimed at survivors who have unmet disaster-related needs, is federally funded and administered by the U.S. Department of Health & Human Services’ Administration for Children and Families division.


FEMA: Don't Wait, Clean Up As Soon As Possible

Hurricane Harvey recovery information from the City of Houston 
Powered By AlertHouston

The following Information is provided by the Federal Emergency Management Agency( FEMA):

If your home was flooded after Hurricane Harvey, you should clean up as soon as possible. Do not wait for a flood insurance adjuster or FEMA home inspector to come to your home.

More than 87,000 flood insurance claims have been filed with the National Flood Insurance Program (NFIP). More than 3,000 insurance adjusters are conducting inspections of those homes. This process takes time. The NFIP advises policyholders to proceed with cleanup once it is safe to re-enter the structure.

  • Take photos or videos of the outside and inside of the building, including damaged personal property, and label them by room before you remove anything.
  • For items like washers and dryers, hot water heaters, kitchen appliances, TVs and computers, photograph the make, model and serial number.
  • For your building items, keep samples of carpet, flooring, wallpaper, drapes, etc.
  • For personal property items, separate the damaged from undamaged items for the adjuster’s inspection.
  • After taking photos, immediately throw away flooded items that pose a health risk after coming into contact with flood water, such as perishable food, clothing, cushions and pillows.

If you applied to FEMA for disaster assistance, the agency may send an inspector to your home. FEMA has deployed more than 2,000 inspectors to Texas and, because of the large number of damaged homes, it may take up to 30 days for an inspector to contact you to schedule an inspection.

Don’t wait to clean up. Start repairs to make your home safe and livable again.

If you need help cleaning up your flood-damaged home, call 844-965-1386. In support of Texas 2-1-1, the Cleanup Assistance Helpline is helping connect Texas survivors with muck-and-gut cleaning inside homes. This is not for yard cleanup.

Additional information is available online at houstonrecovers.org

AlertHouston is a service provided by the City of Houston Office of Emergency Management. To update your profile, click here: http://houstonoem.us10.list-manage1.com/profile?u=3e16dcdcf201a0869aa6b5645&id=c42f2a5994&e=a83cbe9d81

Home Flood Reports to Help Assess Damage in Harris County Communities

Helpful Resources and Information

Hurricane Harvey indiscriminately affected Harris County and its residents when it impacted our region with its heavy downpours that caused severe flooding throughout the area. The lives lost and the destruction endured will not be easily forgotten, but the endurance of our communities and the generosity of all who have stepped forward to help has cleared a path to recovery.

The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) is working closely with government and community partners to help expedite the recovery process and get residents the help they need.

HCOHSEM has also compiled detailed information about the types of federal, state and local disaster-assistance services available and where to access them in the Harvey Recovery Guide. The guide includes information on finding housing, food, employment, legal services, and tax relief. It also includes advice on filing insurance claims, applying for disaster relief, replacing lost documents, protecting yourself when hiring contractors, and acquiring crisis counseling or help for managing traumatic stress.

A PDF of the Harvey Recovery Guide is available at www.readyharris.org or click on the following link http://bit.ly/2xo7cwg to download a copy.

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Home Flood Reports to Help Assess Damage in Harris County Communities

Harris County is asking for your photos, videos and information on flood levels inside structures damaged during Hurricane Harvey. Submittals will help assess the damage to communities in Harris County. Your images, videos and information could be useful in that vital effort.

Please fill out the survey as completely as possible. DO NOT use this survey to request direct assistance or disaster relief. (To apply for FEMA Disaster Assistance, please visit: https://www.disasterassistance.gov/.

Submit a home flood report at: http://harveyimages.org.You may submit data from a smart phone, tablet or computer.

Download HCOHSEM's ReadyHarris mobile app. The free app puts the power to build a personalized preparedness plan in the palm of your hand and is available for both Apple and Android devices.


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Public Invited to Harvey Recovery Fair

(Houston, Texas) – The Harris County Office of Homeland Security & Emergency Management invites residents affected by Hurricane Harvey to a recovery fair this weekend.

WHAT: Hurricane Harvey Recovery Fair

WHEN: Saturday, September 23 and Sunday, September 24
9 a.m. – 4 p.m.

WHERE: Houston Community College – Northeast
Art Hub Gallery
555 Community College Drive
Houston, Texas 77013

The Harvey Recovery Fair will provide important recovery information about available disaster assistance from both governmental and non-profit organizations. Representatives from the Federal Emergency Management Agency (FEMA) and the Small Business Administration (SBA) will be available to answer questions and help residents apply for disaster assistance.

This recovery event is targeting residents living in northeast and east Houston, East Aldine, Jacinto City, Galena Park, Cloverleaf and the Channelview areas.

Harris County Commissioner Precinct Two will be providing free shuttle service to the event from the following locations:

Flukinger Community Center
16003 Lorenzo Street
Channelview, TX 77530

Northeast Community Center
10918 1/2 Bentley Street
Houston, TX 77093

Alvin D. Baggett Community Center
1302 Keene Street
Galena Park, TX 77547

Morning Trip: 9 a.m. pick-up and 12 p.m. return
Afternoon Trip: 12 p.m. pick-up and 4 p.m. return

Participating Organizations:

  • Harris County Office of Homeland Security & Emergency Management
  • Harris County Office of Commissioner Jack Morman
  • Harris County Community Services Department
  • Harris County Engineering Department
  • Harris County Flood Control District
  • Harris County Public Library
  • Harris County Public Health Services
  • City of Houston 311
  • City of Houston Housing and Community Development
  • City of Houston Department of Neighborhoods
  • City of Houston Permitting Center
  • Office of U.S. Representative Sheila Jackson Lee
  • Federal Emergency Management Agency (FEMA)
  • Small Business Administration (SBA)
  • American Red Cross
  • Texas Gulf Coast Voluntary Organizations Active in Disasters (VOAD)
  • United Way of Greater Houston
  • Houston Community College


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For more information visit the Regional Joint Information Center website at www.readyharris.org

Disaster Recovery Centers Currently Open in Harris County

Several Disaster Recovery Centers (DRC) have opened in Harris County to help individuals and businesses impacted by Hurricane Harvey.
Recovery specialists from the Federal Emergency Management Agency (FEMA), the U.S. SmallBusiness Administration (SBA), the State of Texas, and other agencies will be at the centers to provide information about disaster assistance programs and guidance for filing an application. The DRC’s are now open at the following locations:

Bayland Community Center
6400 Bissonnet Street
Houston, TX 77074
Hours: Daily, from 7 a.m. - 7 p.m.

Baytown Community Center
2407 Market Street
Baytown TX 77520
Hours: Daily, 7 a.m.-7 p.m.

Greenspoint Mall
263 Greenspoint Mall
Houston TX 77060
Hours: Daily, 7 a.m.-7 p.m.

Humble Senior Activity Center
1401 S Houston Avenue
Humble TX 77338
Hours: Daily, 7 a.m.-7 p.m.

Katy Mills Mall
5000 Katy Mills Circle
Hours: Daily, 7 a.m.-7 p.m.

Netrality Building
Suites 125 & 150
1301 Fannin Street
Houston TX 77002
Hours: Daily, 7 a.m. to 7 p.m.

Pasadena Convention Center (opens Sept. 21)
7902 Fairmont Parkway
Pasadena, TX 77505
Hours: Daily, 7 a.m. to 7 p.m.

St. John Vianney Catholic Church
625 Nottingham Oaks Trail
Houston TX 77079
Hours: Daily, 7 a.m.-7 p.m.

The Church Without Walls
5725 Queenston Boulevard
Houston TX 77084
Hours: Daily, 7:00 a.m.-7:00 p.m.

Webster Civic Center
311 Pennsylvania Avenue
Webster TX 77598
Hours: Daily, from 7 a.m.-7 p.m.

The U.S. Small Business Administration’s (SBA) disaster assistance employees are committed to helping businesses and residents rebuild as quickly as possible. SBA representatives are available to answer questions about SBA’s disaster loan program and help business owners and residents apply to SBA.
Disaster recovery centers are accessible to people with disabilities. Centers have assistive technology equipment allowing disaster survivors to use amplified telephones, phones that display text, amplified listening devices for people with hearing loss and magnifiers for people with vision loss. Video Remote Interpreting is available and in-person sign language is available by request. The centers also have accessible parking, ramps and restrooms.

If possible, homeowners, renters, and businesses should register with FEMA before visiting a recovery center. Eligible residents may register for assistance the following ways:

  • Online at DisasterAssistance.gov.
  • Phone 800-621-3362
  • Via the FEMA app, available for Apple and Android mobile devices. To download visit: fema.gov/mobile-app.
  • The following information is helpful when registering:
  • Address of the location where the damage occurred (pre-disaster address).
  • Current mailing address.
  • Current telephone number.
  • Insurance information.
  • Total household annual income.
  • Routing and account number for checking or savings account (this allows FEMA to directly transfer disaster assistance funds into a bank account).
  • A description of disaster-caused damage and losses
    Disaster survivors can visit any of the centers for assistance. Locations of other recovery centers are online at www.fema.gov/DRC.

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For more information visit the Regional Joint Information Center website at www.readyharris.org

With potential disaster due to Harvey, the Community Response Task Force is preparing to provide assistance to the Humble Area.

The Community Response Task Force (C.R.T.F.) was organized following the disasters caused by Hurricane Katrina and Hurricane Rita, in 2005. These hurricanes struck the Gulf Coast and drove hordes of people from their homes. It became apparent that governmental services alone could not provide the needed sheltering and support for the people displaced by the storms. With people pouring into local hotels, churches and other shelters, chaos reigned. A local group of volunteers formed the C.R.T.F. to provide resources and coordinate communications among organizations, businesses and individual volunteers who wanted to help. Since its formation, C.R.T.F. has increased membership of providers and responders to include seven specific areas: churches, community, education, government, medical, - schools, and other.

C.R.T.F. is a networking group of numerous backgrounds and is managed by a volunteer Board of Directors. Our members consist of State, County, City Emergency Management, churches, business owners, organizations, disaster relief groups, volunteers and many others too numerous to mention. Our membership covers the north corridor area, Harris, Montgomery, Liberty, and Walker Counties.
C.R.T.F. meets on the odd months, second Friday at 1:00 p.m. at the Atascocita Volunteer Fire Department, Administrative Building, 18425 Timber Forest Dr., Atascocita, TX. The next meeting is scheduled for March 10, 2017.

There is NO membership fees or fees of any kind. To join, attend one of our meetings and request to be added to the membership listing, it's that easy!




  • Philippe Cras Phone: 281-852.2181 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Matt Adelm an Phone: 281-852.2181 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


19219 Oak Timbers Dr.
Atascocita, TX

Harris County Tests Points of Distribution PlanJuly 25, 2017

Houston, Texas - The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) hosted a county-wide exercise at NRG Center on Tuesday, July 25, to test and train on Point of Distribution (POD) operations.(Houston, Texas) – The Harris County Office of Homeland Security & Emergency Management (HCOHSEM) hosted a county-wide exercise at NRG Center on Tuesday, July 25, to test and train on Point of Distribution (POD) operations.

This full-scale exercise focused on the recovery phase following the landfall of a category 4 hurricane. The exercise helped assess coordination and communication between local partners, operational areas and the Harris County Emergency Operations Center.

“The exercise was developed for staff and partners to learn about the POD plan in place following a disaster,” said Harris County Judge Ed Emmett. “Drills and exercises help work out any kinks, so that during an actual event operations run more smoothly.”PODs are established post-incident for distributing life-sustaining commodities. The need for a POD is based on lack of infrastructure to support

PODs are established post-incident for distributing life-sustaining commodities. The need for a POD is based on lack of infrastructure to support normal distribution of food, water, ice and other supplies.

After a disaster, HCOHSEM in coordination with local cities determine the need for a POD, the location, and the commodities to be distributed there. When recovery has reached a point where the local community can sustain itself, the POD closes.

“This POD exercise provides an excellent opportunity for participants to become familiar with their roles and responsibilities,” added Emmett. “Lessons learned from the exercise will help improve our plans to better serve the residents of Harris County.”

Training and exercises are integral parts of community readiness and preparedness. Last year, HCOHSEM hosted 69 training opportunities and participated in more than 25 partner exercises throughout the region.

Tropical Storm Cindy Forms in the Gulf of Mexico, Residents Urged to Remain Vigilant

Public Information Officer Michael Walter from Houston Office of Emergency Management

The City of Houston Office of Emergency Management (OEM) is monitoring the potential for impacts from a potential Tropical cyclone over the next few days. Tropical Storms can bring heavy rain, flash flooding, strong winds, storm surges, and power outages.

The National Weather Service has issued a Tropical Storm Watch for Harris County and the City of Houston.

This means we may see tropical storm conditions with winds of 39 to 73 mph to arrive in our area within the next 48 hours.

Although the exact track and intensity of this system is uncertain – it is important for Houston residents to pay close attention to changing conditions and begin preparations.

Steps to Take Now

  • Have what you need: Ensure your family has at least 3 days worth of food, water and supplies.
  • This includes enough prescription medication to get you through this period, in case pharmacies and doctors’ offices are closed.
  • If you have seniors, children, pets or other special circumstances, make sure their individual needs are met.
  • Download a copy of the City’s Disaster Preparedness Guide at houstonoem.org for a checklist of things you should have on hand.
  • Know your level of risk. Tropical weather systems can bring heavy rain and strong winds. Check to see your area’s risk of flooding by visiting the Harris County Flood Education Mapping Tool at harriscountyfemt.org.
  • Plan to Communicate: Develop a family communication plan, so that you know who to check in with after a storm. Visit ready.gov for information on how to do this.
  • Stay Aware: Monitor current conditions with the National Weather Service at weather.gov/houston, and the National Hurricane Center at hurricanes.gov.
  • Also, purchase a battery-powered or hand-crank NOAA Weather Radio to stay informed, even when the power goes out.
  • Sign up for CenterPoint Energy’s Power Alert Service, and stay informed about power restoration in your area.
  • Know Now: Know how to safely turn off your utilities, this includes electricity, water, and gas. Only turn off gas if instructed by local officials or CenterPoint Energy.
  • Check on your Neighbors: Work with your neighbors ahead of time to plan for heavy rain and strong winds. Remember that neighborhoods that plan together recover faster.

Where to Get More Information

During these types of situations, rumors and misinformation can be everywhere. That’s why it is important to seek out official information from trusted sources. This includes:

Shared with all areas in Houston Office of Emergency Management in Crime & Safety

Advisory: Today is the begining of the 2017 Atlantic hurricane seasonAdvisory: Today is the begining of the 2017 Atlantic hurricane season.

Check out more info: http://avfd.com/messagecenter/detail?id=27245

For full details: view this messsage.